DSTV SMART CARD PROBLEMS & COMMON ERROR CODES

E04 – Please insert Smartcard
Your smartcard may have been inserted incorrectly. Remove the
Smartcard, wipe with a soft dry cloth and re-insert. If message re-
appears, reboot. If problem persists then the decoder and/or the
Smartcard might be damaged and should be tested.
E05 – Unknown Card
The incorrect Smartcard is inserted or the Smartcard might have
been inserted incorrectly or has collected dust. Remove the
Smartcard, ensure that it is free of dust and re-insert it with the
chip facing downwards and the arrows facing the decoder.
Reboot the decoder.
E06 – Smartcard Error
Remove the Smartcard, wipe with a soft dry cloth and re-insert. If
message re-appears, reboot. If problem persists then the decoder
and/or the Smartcard might be damaged and should be tested.
E07 – Checking Smartcard
The decoder is checking the Smartcard. If the message is still
displayed after 30 seconds remove the Smartcard, wait for the
error code and re-insert the Smartcard. If E07 reappears, reboot
your decoder. If E07 reappears, the decoder/Smartcard might be
damaged and should be tested.
E16 – Service is currently scrambled
Transmission might be temporarily suspended. Check that there
are no outstanding payments on your account. The service needs
to be reset from by MultiChoice. Call the Contact Centre
E107 – Decoder and Smartcard currently not paired
This message usually appears on new decoder. You should call
the Contact Centre to confirm if the account has been created so it
can be activated.