My TV is an affordably priced satellite delivered pay television
service that is intended for the African family.
Realistic pricing and a balanced choice of programs were the
determining factors in selecting channels for My TV.
The aim is to have something of interest for every member of the
family, across the full age spectrum, at a cost of approximately
USD 0.50 per day (subscriptions are payable in local currency,
with slight variations between countries depending on taxation
issues).
The service comprises a mix of movies, sports, music, kids, news
and general interest channels all of which can be received (in most
places) on a standard 90cm parabolic antenna (dish).
My TV is carried on the Intelsat 10 satellite (located at 68.5° East)
along with a number of Free-To-Air (unencrypted) channels for
you to enjoy.
My TV is an encrypted (or scrambled) service. Viewing the service
requires a duly activated My TV Smart Card and a Digital Satellite
Receiver equipped with the CONAX CAS 7 Conditional Access
System.
The STRONG SRT 4652, SRT 4653X, SRT 4654X, SRT 4658X, SRT
4663X, SRT 4664X, SRT 4668X, SRT 4669X, SRT 4669XII, SRT
4896, SRT 4900, SRT 4902, SRT 4910 and SRT 4930 Digital
Satellite Receivers are ready for the service.
The STRONG SRT 4661X and SRT 4665X Digital Satellite Receivers
can be upgraded for the service with a Card Reader (hardware)
addition and a software update.
The above models are available from dealers carrying STRONG
Satellite TV Receiving Equipment.
If you already have a Digital Satellite Receiver, consult your dealer
to find out whether it can be upgraded for the service.
Alternatively, you may write to tech@mytvafrica.tv or, if in
Nigeria , call:
(0806) MYTVNIG or (0804) MYTVNIG
(0806) 698-8644 (0804) 698-8644
(0808) 698-8644 (0805) 698-8333
Sunday 2 October 2011
Dstv Customer Care
It is advisable to make payments before the due (expiry) date of
your subscription to avoid reconnection (activation) problems.
For reconnection (activation) after payment you can either:
Call any of the Customer Care lines; 08039003788, 012703232,
or 012806877.
You press 0 (To speak to an Agent) at the voice options, and wait
for response.
Have your smart card number and payment details ready. Also
make sure your decoder is on and tuned to Channel 114 (Africa
Magic).
After activation, leave it on the Channel (114) for about 5 minutes
before you change it.
The customer care line is open between:
8am-9pm, Monday-Friday.
9am-6pm on Saturdays (12 Noon – 6pm on environmental
Saturdays)
12 Noon – 5pm on Sundays.
Note: Not open on Public holidays.
OR
You can also create an SMS with the format: RA [1st 10digit of
smart card], example RA 4123456789. And send to 30333 or
08036393788 with your registered phone number (phone
number registered with subscriber account) while your decoder is
on.
To register your mobile phone number, send an email to: dstv@
nigeria.multichoice.co.za or call the Customer Care line.
You can also check the due date of your subscription (i.e. when it
expires). Create an SMS with the format: DD [1st 10 digit of smart
card], example DD 4123456789. Send to 30333 or 08036393788.
your subscription to avoid reconnection (activation) problems.
For reconnection (activation) after payment you can either:
Call any of the Customer Care lines; 08039003788, 012703232,
or 012806877.
You press 0 (To speak to an Agent) at the voice options, and wait
for response.
Have your smart card number and payment details ready. Also
make sure your decoder is on and tuned to Channel 114 (Africa
Magic).
After activation, leave it on the Channel (114) for about 5 minutes
before you change it.
The customer care line is open between:
8am-9pm, Monday-Friday.
9am-6pm on Saturdays (12 Noon – 6pm on environmental
Saturdays)
12 Noon – 5pm on Sundays.
Note: Not open on Public holidays.
OR
You can also create an SMS with the format: RA [1st 10digit of
smart card], example RA 4123456789. And send to 30333 or
08036393788 with your registered phone number (phone
number registered with subscriber account) while your decoder is
on.
To register your mobile phone number, send an email to: dstv@
nigeria.multichoice.co.za or call the Customer Care line.
You can also check the due date of your subscription (i.e. when it
expires). Create an SMS with the format: DD [1st 10 digit of smart
card], example DD 4123456789. Send to 30333 or 08036393788.
DSTV SMART CARD PROBLEMS & COMMON ERROR CODES
E04 – Please insert Smartcard
Your smartcard may have been inserted incorrectly. Remove the
Smartcard, wipe with a soft dry cloth and re-insert. If message re-
appears, reboot. If problem persists then the decoder and/or the
Smartcard might be damaged and should be tested.
E05 – Unknown Card
The incorrect Smartcard is inserted or the Smartcard might have
been inserted incorrectly or has collected dust. Remove the
Smartcard, ensure that it is free of dust and re-insert it with the
chip facing downwards and the arrows facing the decoder.
Reboot the decoder.
E06 – Smartcard Error
Remove the Smartcard, wipe with a soft dry cloth and re-insert. If
message re-appears, reboot. If problem persists then the decoder
and/or the Smartcard might be damaged and should be tested.
E07 – Checking Smartcard
The decoder is checking the Smartcard. If the message is still
displayed after 30 seconds remove the Smartcard, wait for the
error code and re-insert the Smartcard. If E07 reappears, reboot
your decoder. If E07 reappears, the decoder/Smartcard might be
damaged and should be tested.
E16 – Service is currently scrambled
Transmission might be temporarily suspended. Check that there
are no outstanding payments on your account. The service needs
to be reset from by MultiChoice. Call the Contact Centre
E107 – Decoder and Smartcard currently not paired
This message usually appears on new decoder. You should call
the Contact Centre to confirm if the account has been created so it
can be activated.
Your smartcard may have been inserted incorrectly. Remove the
Smartcard, wipe with a soft dry cloth and re-insert. If message re-
appears, reboot. If problem persists then the decoder and/or the
Smartcard might be damaged and should be tested.
E05 – Unknown Card
The incorrect Smartcard is inserted or the Smartcard might have
been inserted incorrectly or has collected dust. Remove the
Smartcard, ensure that it is free of dust and re-insert it with the
chip facing downwards and the arrows facing the decoder.
Reboot the decoder.
E06 – Smartcard Error
Remove the Smartcard, wipe with a soft dry cloth and re-insert. If
message re-appears, reboot. If problem persists then the decoder
and/or the Smartcard might be damaged and should be tested.
E07 – Checking Smartcard
The decoder is checking the Smartcard. If the message is still
displayed after 30 seconds remove the Smartcard, wait for the
error code and re-insert the Smartcard. If E07 reappears, reboot
your decoder. If E07 reappears, the decoder/Smartcard might be
damaged and should be tested.
E16 – Service is currently scrambled
Transmission might be temporarily suspended. Check that there
are no outstanding payments on your account. The service needs
to be reset from by MultiChoice. Call the Contact Centre
E107 – Decoder and Smartcard currently not paired
This message usually appears on new decoder. You should call
the Contact Centre to confirm if the account has been created so it
can be activated.
DSTV PARTIAL OR OVERSIZED PICTURE ON TV
If you are having an irregular picture size displayed on your TV
set, you can rectify it by:
Press [MENU]
Go to [ADVANCED OPTIONS] and Press [OK]
Go to [TV INSTALLATION] and Press [OK]
Enter Pin Code [9949]
Go to [ASPECT RATIO] and Press [OK]
Use Arrow key to change to either [4:3] or [16:9] and Press [OK]
Go to [LETTER BOX] or [CROPPED PARTIAL] and Press [OK]
Go to [ACCEPT THESE SETTINGS] and Press [OK]
Press [EXIT] 3 times to clear the screen.
OR
You can instantly change the Aspect Ratio by
Press [SHIFT] and [TV GUIDE]
By pressing these buttons you can toggle through the 4 Aspect
Ratio Control (ARC) options and choose the most appropriate for
your viewing
set, you can rectify it by:
Press [MENU]
Go to [ADVANCED OPTIONS] and Press [OK]
Go to [TV INSTALLATION] and Press [OK]
Enter Pin Code [9949]
Go to [ASPECT RATIO] and Press [OK]
Use Arrow key to change to either [4:3] or [16:9] and Press [OK]
Go to [LETTER BOX] or [CROPPED PARTIAL] and Press [OK]
Go to [ACCEPT THESE SETTINGS] and Press [OK]
Press [EXIT] 3 times to clear the screen.
OR
You can instantly change the Aspect Ratio by
Press [SHIFT] and [TV GUIDE]
By pressing these buttons you can toggle through the 4 Aspect
Ratio Control (ARC) options and choose the most appropriate for
your viewing
Dstv Sound Problem
If there is no sound on your TV connected in RF as is common in
extra TVs connected from the decoder you can restore the sound
by:
Press [MENU]
Go to [ADVANCED OPTIONS] and Press [OK]
Go to [TV INSTALLATION] and Press [OK]
Enter Pin Code [9949]
Press [OK] on [RF MODULATION]
Press [OK] on [MODULATION]
Use Arrow key to change to [PAL G] or [PAL I] and Press [OK]
Go to [ACCEPT THESE SETTINGS] and Press [OK]
Press [EXIT] 3 times to clear the screen.
Note: You can also adjust the PAL I or PAL G settings from your
TV set instead of your decoder.
extra TVs connected from the decoder you can restore the sound
by:
Press [MENU]
Go to [ADVANCED OPTIONS] and Press [OK]
Go to [TV INSTALLATION] and Press [OK]
Enter Pin Code [9949]
Press [OK] on [RF MODULATION]
Press [OK] on [MODULATION]
Use Arrow key to change to [PAL G] or [PAL I] and Press [OK]
Go to [ACCEPT THESE SETTINGS] and Press [OK]
Press [EXIT] 3 times to clear the screen.
Note: You can also adjust the PAL I or PAL G settings from your
TV set instead of your decoder.
Dstv remote control problemDstv remote control problem
Recent DSTV remote controls are meant to also function for
decoders used in the extra view facility. A common problem that
occurs from irregular pressing of the remote control buttons is
the red remote control light blinking on TV2 [exit] instead of TV1 [i].
In this situation the Remote Control Unit (RCU) will not function on
the single view decoder. This is rectified by:
Press [SHIFT]
After the SHIFT Blinks
Press [i] TV1.
The red Remote control light now blinks on TV1.
decoders used in the extra view facility. A common problem that
occurs from irregular pressing of the remote control buttons is
the red remote control light blinking on TV2 [exit] instead of TV1 [i].
In this situation the Remote Control Unit (RCU) will not function on
the single view decoder. This is rectified by:
Press [SHIFT]
After the SHIFT Blinks
Press [i] TV1.
The red Remote control light now blinks on TV1.
Parental Control On dstv
With the Parental Control Pin Code, you can limit the type of
viewing your children have access to. The default Pin is 1234. It is
advisable to select your own Pin Code. If you happen to lose your
Pin Code, you can contact the Customer Care.
To access this feature, go to [Services] on the TV Guide or
Press [MENU] and Select [Parental Control] and Press [OK]
A security check screen is displayed. Enter your Pin Code. A sub-
menu is displayed for you to select the desired parental control
option.
Blocking Options include:
No Block – This feature does not block any programme or service
Total Block – Blocks all programs and services (Decoder is blocked
from all use)
Parental Guidance – Allows you to specify the permitted viewing.
Select the appropriate level.
Note: After 5 incorrect Pin attempts the Pin is locked and you
would have to call the Customer Care to unlock it again.
viewing your children have access to. The default Pin is 1234. It is
advisable to select your own Pin Code. If you happen to lose your
Pin Code, you can contact the Customer Care.
To access this feature, go to [Services] on the TV Guide or
Press [MENU] and Select [Parental Control] and Press [OK]
A security check screen is displayed. Enter your Pin Code. A sub-
menu is displayed for you to select the desired parental control
option.
Blocking Options include:
No Block – This feature does not block any programme or service
Total Block – Blocks all programs and services (Decoder is blocked
from all use)
Parental Guidance – Allows you to specify the permitted viewing.
Select the appropriate level.
Note: After 5 incorrect Pin attempts the Pin is locked and you
would have to call the Customer Care to unlock it again.
How to check Tv guide on dstv
Press [TV Guide] on your RCU
For programme information, a personal planner and search
function (plan your viewing up to 8 days in advance), select
themes and set programme reminders.
Note: P+ and P- buttons on your RCU are used to select the day of
the week.
When pressing the [i] on your RCU while on a highlighted event,
additional programme information is displayed.
You can select either a banner reminder or an auto tune reminder
denoted by A or B. To set a reminder, highlight the programme
(which has not yet started). Select the type of reminder you
require and [OK]
A TV Magazine is also available on Channel 100
For programme information, a personal planner and search
function (plan your viewing up to 8 days in advance), select
themes and set programme reminders.
Note: P+ and P- buttons on your RCU are used to select the day of
the week.
When pressing the [i] on your RCU while on a highlighted event,
additional programme information is displayed.
You can select either a banner reminder or an auto tune reminder
denoted by A or B. To set a reminder, highlight the programme
(which has not yet started). Select the type of reminder you
require and [OK]
A TV Magazine is also available on Channel 100
Dstv DSD Upgrade
By performing regular software upgrades, your decoder can
perform at optimal levels.
To download the latest software
Press [MENU]
Go to [Advanced Options]
Enter Pin Code [9949]
Press [OK] on [DSD Upgrade]
If the Manual Upgrade is highlighted you Press [OK] and wait.
If Automatic Upgrade is the only highlighted one, it means the
software is upgraded or the Upgrade is not currently available.
Troubleshooting
You can troubleshoot for decoder errors by clicking on the TV
GUIDE button on your RCU.
For DSDs: Press TV GUIDE, the TV shows loading and another
page comes up showing TV GUIDE. You then press OK to get the
numbered options. Scroll left to services on top of your screen
and scroll down to option 5 which is TROUBLESHOOTING. Here
you have different options you can access to solve different
queries.
For PVRs: Press TV button and scroll left to ABOUT US. Press OK
and this will give a variety of options. Scroll down to option 5
which is TROUBLESHOOTING. Here you have different options
you can access to solve different queries.
o to [Advanced Options]
Enter Pin Code [9949]
Press [OK] on [DSD Upgrade]
If the Manual Upgrade is highlighted you Press [OK] and wait.
If Automatic Upgrade is the only highlighted one, it means the
software is upgraded or the Upgrade is not currently available.
Troubleshooting
You can troubleshoot for decoder errors by clicking on the TV
GUIDE button on your RCU.
For DSDs: Press TV GUIDE, the TV shows loading and another
page comes up showing TV GUIDE. You then press OK to get the
numbered options. Scroll left to services on top of your screen
and scroll down to option 5 which is TROUBLESHOOTING. Here
you have different options you can access to solve different
queries.
For PVRs: Press TV button and scroll left to ABOUT US. Press OK
and this will give a variety of options. Scroll down to option 5
which is TROUBLESHOOTING. Here you have different options
you can access to solve different queries.
perform at optimal levels.
To download the latest software
Press [MENU]
Go to [Advanced Options]
Enter Pin Code [9949]
Press [OK] on [DSD Upgrade]
If the Manual Upgrade is highlighted you Press [OK] and wait.
If Automatic Upgrade is the only highlighted one, it means the
software is upgraded or the Upgrade is not currently available.
Troubleshooting
You can troubleshoot for decoder errors by clicking on the TV
GUIDE button on your RCU.
For DSDs: Press TV GUIDE, the TV shows loading and another
page comes up showing TV GUIDE. You then press OK to get the
numbered options. Scroll left to services on top of your screen
and scroll down to option 5 which is TROUBLESHOOTING. Here
you have different options you can access to solve different
queries.
For PVRs: Press TV button and scroll left to ABOUT US. Press OK
and this will give a variety of options. Scroll down to option 5
which is TROUBLESHOOTING. Here you have different options
you can access to solve different queries.
o to [Advanced Options]
Enter Pin Code [9949]
Press [OK] on [DSD Upgrade]
If the Manual Upgrade is highlighted you Press [OK] and wait.
If Automatic Upgrade is the only highlighted one, it means the
software is upgraded or the Upgrade is not currently available.
Troubleshooting
You can troubleshoot for decoder errors by clicking on the TV
GUIDE button on your RCU.
For DSDs: Press TV GUIDE, the TV shows loading and another
page comes up showing TV GUIDE. You then press OK to get the
numbered options. Scroll left to services on top of your screen
and scroll down to option 5 which is TROUBLESHOOTING. Here
you have different options you can access to solve different
queries.
For PVRs: Press TV button and scroll left to ABOUT US. Press OK
and this will give a variety of options. Scroll down to option 5
which is TROUBLESHOOTING. Here you have different options
you can access to solve different queries.
dstv factory reset
If difficulty is experienced in the functioning of your Decoder, it
may be advisable to do a Factory Reset.
Press [MENU]
Scroll to [ADVANCED OPTIONS] and Press [OK]
Go to [DISH INSTALLATION] and Press [OK]
Enter Pin Code [9949].
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice.
OR
Press [MENU]
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice
*You can use this before your decoder completes scanning.
After the FACTORY RESET you should unplug the Decoder for
about 5 minutes and plug again.
NOTE: This option is not recommended for Dual View or PVR or
Extra View since it may reset other settings that only a qualified
Dstv installer can reset again.
Doing FACTORY DEFAULT results in the change of every adjusted
setting on the decoder like the TV settings (MODULATION & UHF
CHANNEL).
Doing too frequent FACTORY RESET may result to damage of
your Decoder.
ENU]
Scroll to [ADVANCED OPTIONS] and Press [OK]
Go to [DISH INSTALLATION] and Press [OK]
Enter Pin Code [9949].
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice.
OR
Press [MENU]
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice
*You can use this before your decoder completes scanning.
After the FACTORY RESET you should unplug the Decoder for
about 5 minutes and plug again.
NOTE: This option is not recommended for Dual View or PVR or
Extra View since it may reset other settings that only a qualified
Dstv installer can reset again.
Doing FACTORY DEFAULT results in the change of every adjusted
setting on the decoder like the TV settings (MODULATION & UHF
CHANNEL).
Doing too frequent FACTORY RESET may result to damage of
your Decoder.
may be advisable to do a Factory Reset.
Press [MENU]
Scroll to [ADVANCED OPTIONS] and Press [OK]
Go to [DISH INSTALLATION] and Press [OK]
Enter Pin Code [9949].
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice.
OR
Press [MENU]
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice
*You can use this before your decoder completes scanning.
After the FACTORY RESET you should unplug the Decoder for
about 5 minutes and plug again.
NOTE: This option is not recommended for Dual View or PVR or
Extra View since it may reset other settings that only a qualified
Dstv installer can reset again.
Doing FACTORY DEFAULT results in the change of every adjusted
setting on the decoder like the TV settings (MODULATION & UHF
CHANNEL).
Doing too frequent FACTORY RESET may result to damage of
your Decoder.
ENU]
Scroll to [ADVANCED OPTIONS] and Press [OK]
Go to [DISH INSTALLATION] and Press [OK]
Enter Pin Code [9949].
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice.
OR
Press [MENU]
Go to [RESET TO FACTORY DEFAULTS] and Press [OK] twice
*You can use this before your decoder completes scanning.
After the FACTORY RESET you should unplug the Decoder for
about 5 minutes and plug again.
NOTE: This option is not recommended for Dual View or PVR or
Extra View since it may reset other settings that only a qualified
Dstv installer can reset again.
Doing FACTORY DEFAULT results in the change of every adjusted
setting on the decoder like the TV settings (MODULATION & UHF
CHANNEL).
Doing too frequent FACTORY RESET may result to damage of
your Decoder.
TYPES OF DSTV DECODERS
Single View DSD – Digital Satellite Decoder
DSD990
DSD1110
DSD 1131
More recent versions of this decoder DSD 1110 and DSD 1131 come
with a paired smartcard which will only work with its own
decoder. The smartcard of older DSD versions or a swapped card
will however work with most other smart card enabled digital
satellite receivers.
NOTE: The Less the DSD number, the older the Decoder Version
Dual View & SD-PVR Decoders (Standard Definition)
These decoders allow you to watch 2 different channels from 2
different TV sets. They are no longer available for purchase but
quite a number of people still own them.
The SD-PVR – Standard Definition Personal Video Recorder has the
following additional functionality:
Record up to 80 hours of TV programming
Pause live TV programming
Watch 2 different channels on 2 different TVs and record a third
channel at the same time.
Rewind live programming
Fast forward and slo-mo programming you have recorded.
HD-PVR – High Definition Personal Video Recorder
HD is the next phase of TV broadcast and offers much better
visual resolution. It has revolutionalised the television experience
with life like viewing, sharper images, more vibrant colours and
precision picture quality.
You will need an HD or HD ready TV to view the high definition
channels.
The HD-PVR also has the following functionality:
Record 150 hours of Standard TV or 50 hours of HDTV
Pause live programming
Rewind live programming
Fast forward and slo-mo programming you have recorded
Extra View
Since the DUAL VIEW or SD-PVR decoders are no longer available
for purchase, the facility of watching 2 different channels on 2
different TVs at the same time can be achieved by connecting 2
single view decoders or a HD-PVR and a single view decoder.
Both decoders and smartcards are linked to each other with one
as the primary decoder and the other the secondary decoder. An
extra view fee is usually charged with the monthly subscription.
NOTE: Only DSD 1110 and more recent versions of single view
decoders can be used for the extra view connection.
2 HD-PVR decoders or a HD-PVR and SD-PVR decoder can also be
used.
10 and DSD 1131 come
with a paired smartcard which will only work with its own
decoder. The smartcard of older DSD versions or a swapped card
will however work with most other smart card enabled digital
satellite receivers.
NOTE: The Less the DSD number, the older the Decoder Version
Dual View & SD-PVR Decoders (Standard Definition)
These decoders allow you to watch 2 different channels from 2
different TV sets. They are no longer available for purchase but
quite a number of people still own them.
The SD-PVR – Standard Definition Personal Video Recorder has the
following additional functionality:
Record up to 80 hours of TV programming
Pause live TV programming
Watch 2 different channels on 2 different TVs and record a third
channel at the same time.
Rewind live programming
Fast forward and slo-mo programming you have recorded.
HD-PVR – High Definition Personal Video Recorder
HD is the next phase of TV broadcast and offers much better
visual resolution. It has revolutionalised the television experience
with life like viewing, sharper images, more vibrant colours and
precision picture quality.
You will need an HD or HD ready TV to view the high definition
channels.
The HD-PVR also has the following functionality:
Record 150 hours of Standard TV or 50 hours of HDTV
Pause live programming
Rewind live programming
Fast forward and slo-mo programming you have recorded
Extra View
Since the DUAL VIEW or SD-PVR decoders are no longer available
for purchase, the facility of watching 2 different channels on 2
different TVs at the same time can be achieved by connecting 2
single view decoders or a HD-PVR and a single view decoder.
Both decoders and smartcards are linked to each other with one
as the primary decoder and the other the secondary decoder. An
extra view fee is usually charged with the monthly subscription.
NOTE: Only DSD 1110 and more recent versions of single view
decoders can be used for the extra view connection.
2 HD-PVR decoders or a HD-PVR and SD-PVR decoder can also be
used.
DSD990
DSD1110
DSD 1131
More recent versions of this decoder DSD 1110 and DSD 1131 come
with a paired smartcard which will only work with its own
decoder. The smartcard of older DSD versions or a swapped card
will however work with most other smart card enabled digital
satellite receivers.
NOTE: The Less the DSD number, the older the Decoder Version
Dual View & SD-PVR Decoders (Standard Definition)
These decoders allow you to watch 2 different channels from 2
different TV sets. They are no longer available for purchase but
quite a number of people still own them.
The SD-PVR – Standard Definition Personal Video Recorder has the
following additional functionality:
Record up to 80 hours of TV programming
Pause live TV programming
Watch 2 different channels on 2 different TVs and record a third
channel at the same time.
Rewind live programming
Fast forward and slo-mo programming you have recorded.
HD-PVR – High Definition Personal Video Recorder
HD is the next phase of TV broadcast and offers much better
visual resolution. It has revolutionalised the television experience
with life like viewing, sharper images, more vibrant colours and
precision picture quality.
You will need an HD or HD ready TV to view the high definition
channels.
The HD-PVR also has the following functionality:
Record 150 hours of Standard TV or 50 hours of HDTV
Pause live programming
Rewind live programming
Fast forward and slo-mo programming you have recorded
Extra View
Since the DUAL VIEW or SD-PVR decoders are no longer available
for purchase, the facility of watching 2 different channels on 2
different TVs at the same time can be achieved by connecting 2
single view decoders or a HD-PVR and a single view decoder.
Both decoders and smartcards are linked to each other with one
as the primary decoder and the other the secondary decoder. An
extra view fee is usually charged with the monthly subscription.
NOTE: Only DSD 1110 and more recent versions of single view
decoders can be used for the extra view connection.
2 HD-PVR decoders or a HD-PVR and SD-PVR decoder can also be
used.
10 and DSD 1131 come
with a paired smartcard which will only work with its own
decoder. The smartcard of older DSD versions or a swapped card
will however work with most other smart card enabled digital
satellite receivers.
NOTE: The Less the DSD number, the older the Decoder Version
Dual View & SD-PVR Decoders (Standard Definition)
These decoders allow you to watch 2 different channels from 2
different TV sets. They are no longer available for purchase but
quite a number of people still own them.
The SD-PVR – Standard Definition Personal Video Recorder has the
following additional functionality:
Record up to 80 hours of TV programming
Pause live TV programming
Watch 2 different channels on 2 different TVs and record a third
channel at the same time.
Rewind live programming
Fast forward and slo-mo programming you have recorded.
HD-PVR – High Definition Personal Video Recorder
HD is the next phase of TV broadcast and offers much better
visual resolution. It has revolutionalised the television experience
with life like viewing, sharper images, more vibrant colours and
precision picture quality.
You will need an HD or HD ready TV to view the high definition
channels.
The HD-PVR also has the following functionality:
Record 150 hours of Standard TV or 50 hours of HDTV
Pause live programming
Rewind live programming
Fast forward and slo-mo programming you have recorded
Extra View
Since the DUAL VIEW or SD-PVR decoders are no longer available
for purchase, the facility of watching 2 different channels on 2
different TVs at the same time can be achieved by connecting 2
single view decoders or a HD-PVR and a single view decoder.
Both decoders and smartcards are linked to each other with one
as the primary decoder and the other the secondary decoder. An
extra view fee is usually charged with the monthly subscription.
NOTE: Only DSD 1110 and more recent versions of single view
decoders can be used for the extra view connection.
2 HD-PVR decoders or a HD-PVR and SD-PVR decoder can also be
used.
DSTV REMOTE CONTROL UNIT (PVR RCU)
THE SHIFT BUTTON
The SHIFT button is used to access the secondary functionality.
Press SHIFT followed by the required button.
The four buttons at the top of the remote control each have a
secondary function. The TV, ALT, TV GUIDE and LANGUAGE
buttons are active during normal use.
After pressing SHIFT, it will flash / blink, confirming the mode of
the remote control (i.e. the “shifted functionality” has been
activated). It is not necessary to hold both buttons down at the
same time.
If not used, the SHIFT function will cancel itself after 20 seconds.
The SHIFT function can also be cancelled by pressing SHIFT again.
To go to the Audio Bouquet, press SHIFT followed by the TV
button.
To go to the ARC (Aspect Ratio), press SHIFT followed by the TV
GUIDE button.
To display the Subtitles / Teletext options, press SHIFT followed by
the ALT button (only available on selected channels).
To go to the Parental Control menu, press SHIFT followed by the
LANGUAGE button.
Note: The SHIFT button can also be used to change between TV1
and TV2 modes of extra views in recent single view DSTV remote
controls. The red remote control light blinks on the mode being
used.
THE DIAL
The Dial is used for different TV environments and can be
customised for use with TVs and other audiovisual equipment in
your home. The position of the dial can be seen through the
mode window. In the example below the remote control is in 2B
mode.
Whenever a button is pressed, the mode window will blink
confirming that the command was sent in that mode.
The different sections of the dial are called modes. The basic
functions are the same in each mode however each mode also
allows control of additional devices.
The Dial modes are TV1, TV2, A, B, C, D or 1, 2, 3, 4, A, B, C, D in
more recent Dstv Universal remote controls.
Turning the Dial
Place a thumb on each side of the ring (next to the left and right
arrow buttons) and push upwards with one thumb. The dial can
turn both clockwise and anti-clockwise.
BLINKING LIGHTS
The remote control has various ways of indicating specific
conditions. Examples:
Quick blink = OK
Slow blink(s) = error
SHIFT button blink = advanced mode
No blink = invalid button
The SHIFT button will blink continuously when SHIFT is active
The mode window will blink whenever a button is pressed to
confirm that the command has been sent in that mode
If there is no blink, the button being pressed is invalid.
With certain functions, the SHIFT button blinks when a command
is sent, instead of the mode window (Advanced Functionality).
This indicates that a special mode is active and that the mode
displayed in the mode window is inactive (not being used). These
special modes are all subject to a 20 second timeout.
Timeouts
If any button on the remote control is held down continuously for
longer than 30 seconds, the remote control will automatically
switch off. This is done to conserve batteries, for example if you
sit on the remote control or a book is placed on top of it, etc.
Note: If left alone for more than 20 seconds, the remote control
will always return to normal operation for the selected mode
PROGRAMING THE DSTV PVR RCU FOR TV1 & TV2
The universal RCU sometimes needs to be reprogrammed to
work with some versions of decoders (some DSD 990 and earlier
versions or Dual views).
You can do this as follows:
Turn the dial on the remote control to any of the programmable
positions.
Press and hold the [SHIFT] key until the light blinks 3 times
indicating the dial position.
* NOTE: If the remote immediately gives two slow blinks when
you press the [SHIFT] key, you may need to change the mode
you selected on the dial.
Enter the 5 digit code (21363 for single view (TV1) & 21463 for dual
view TV2). The light will again blink 3 times to indicate success.
The SHIFT button is used to access the secondary functionality.
Press SHIFT followed by the required button.
The four buttons at the top of the remote control each have a
secondary function. The TV, ALT, TV GUIDE and LANGUAGE
buttons are active during normal use.
After pressing SHIFT, it will flash / blink, confirming the mode of
the remote control (i.e. the “shifted functionality” has been
activated). It is not necessary to hold both buttons down at the
same time.
If not used, the SHIFT function will cancel itself after 20 seconds.
The SHIFT function can also be cancelled by pressing SHIFT again.
To go to the Audio Bouquet, press SHIFT followed by the TV
button.
To go to the ARC (Aspect Ratio), press SHIFT followed by the TV
GUIDE button.
To display the Subtitles / Teletext options, press SHIFT followed by
the ALT button (only available on selected channels).
To go to the Parental Control menu, press SHIFT followed by the
LANGUAGE button.
Note: The SHIFT button can also be used to change between TV1
and TV2 modes of extra views in recent single view DSTV remote
controls. The red remote control light blinks on the mode being
used.
THE DIAL
The Dial is used for different TV environments and can be
customised for use with TVs and other audiovisual equipment in
your home. The position of the dial can be seen through the
mode window. In the example below the remote control is in 2B
mode.
Whenever a button is pressed, the mode window will blink
confirming that the command was sent in that mode.
The different sections of the dial are called modes. The basic
functions are the same in each mode however each mode also
allows control of additional devices.
The Dial modes are TV1, TV2, A, B, C, D or 1, 2, 3, 4, A, B, C, D in
more recent Dstv Universal remote controls.
Turning the Dial
Place a thumb on each side of the ring (next to the left and right
arrow buttons) and push upwards with one thumb. The dial can
turn both clockwise and anti-clockwise.
BLINKING LIGHTS
The remote control has various ways of indicating specific
conditions. Examples:
Quick blink = OK
Slow blink(s) = error
SHIFT button blink = advanced mode
No blink = invalid button
The SHIFT button will blink continuously when SHIFT is active
The mode window will blink whenever a button is pressed to
confirm that the command has been sent in that mode
If there is no blink, the button being pressed is invalid.
With certain functions, the SHIFT button blinks when a command
is sent, instead of the mode window (Advanced Functionality).
This indicates that a special mode is active and that the mode
displayed in the mode window is inactive (not being used). These
special modes are all subject to a 20 second timeout.
Timeouts
If any button on the remote control is held down continuously for
longer than 30 seconds, the remote control will automatically
switch off. This is done to conserve batteries, for example if you
sit on the remote control or a book is placed on top of it, etc.
Note: If left alone for more than 20 seconds, the remote control
will always return to normal operation for the selected mode
PROGRAMING THE DSTV PVR RCU FOR TV1 & TV2
The universal RCU sometimes needs to be reprogrammed to
work with some versions of decoders (some DSD 990 and earlier
versions or Dual views).
You can do this as follows:
Turn the dial on the remote control to any of the programmable
positions.
Press and hold the [SHIFT] key until the light blinks 3 times
indicating the dial position.
* NOTE: If the remote immediately gives two slow blinks when
you press the [SHIFT] key, you may need to change the mode
you selected on the dial.
Enter the 5 digit code (21363 for single view (TV1) & 21463 for dual
view TV2). The light will again blink 3 times to indicate success.
upgrading strong decoder via usb
Copy the software you want to upload into a USB Drive (Flash
Drive)
Turn on your Decoder
Insert the Flash Drive into the Decoder
Decoder Recognises USB Drive and displays
[Initializing USB drive... Please wait.]
Press [MENU]
Scroll to [USB] and Press [OK]
Scroll to [Data Transfer] and Press [OK]
Enter PIN [0000]
Select the software from the flash Drive and Press [OK]
Wait for the Decoder to Upgrade
NOTE: DO NOT POWER OFF YOUR DECODER WHILE UPGRADING
The Decoder automatically Reboots itself and you can wait to
watch your Channels if they are already scanned.
Drive)
Turn on your Decoder
Insert the Flash Drive into the Decoder
Decoder Recognises USB Drive and displays
[Initializing USB drive... Please wait.]
Press [MENU]
Scroll to [USB] and Press [OK]
Scroll to [Data Transfer] and Press [OK]
Enter PIN [0000]
Select the software from the flash Drive and Press [OK]
Wait for the Decoder to Upgrade
NOTE: DO NOT POWER OFF YOUR DECODER WHILE UPGRADING
The Decoder automatically Reboots itself and you can wait to
watch your Channels if they are already scanned.
ERROR MESSAGES AND MEANING
No or Bad Signal
Caused by disconnection of the signal cable from the LNB to the
Decoder
Or by a deviation of the dish from the signal position
Or a faulty LNB
Or in rare case a faulty Decoder
Scrambled Channel
Means the channel is encrypted and needs to be subscribed to
before you can watch.
No Access
Means your subscription has expired or the channel is not among
those you subscribed to
Caused by disconnection of the signal cable from the LNB to the
Decoder
Or by a deviation of the dish from the signal position
Or a faulty LNB
Or in rare case a faulty Decoder
Scrambled Channel
Means the channel is encrypted and needs to be subscribed to
before you can watch.
No Access
Means your subscription has expired or the channel is not among
those you subscribed to
move channels on strong decoders
Used to arrange and organise the channels for convenience.
Press [MENU] on your RCU
Go to [CHANNELS] and Press [OK]
Enter Pin Code [0000]
Go to [MOVE CHANNELS] and Press [OK]
Press [OK] to select the Channels you want to move
Press [INFO] to move to the position and Press [OK]
Press [EXIT] and Go to [YES] and Press [OK]
Press [EXIT] until screen is clear
YOU CAN CONTACT THE USER MANUAL OR THE HELP SECTION
ON YOUR DECODER TO ACCESS OTHER FUNCTIONS.
Press [MENU]
Go to [HELP] and Press [OK]
Press [MENU] on your RCU
Go to [CHANNELS] and Press [OK]
Enter Pin Code [0000]
Go to [MOVE CHANNELS] and Press [OK]
Press [OK] to select the Channels you want to move
Press [INFO] to move to the position and Press [OK]
Press [EXIT] and Go to [YES] and Press [OK]
Press [EXIT] until screen is clear
YOU CAN CONTACT THE USER MANUAL OR THE HELP SECTION
ON YOUR DECODER TO ACCESS OTHER FUNCTIONS.
Press [MENU]
Go to [HELP] and Press [OK]
delete channels on strong decoder
Delete Channels
You can delete Channels from your decoder by:
Press [MENU] on your RCU
Go to [CHANNELS] and Press [OK]
Enter Pin code [0000]
Go to [DELETE CHANNELS] and Press [OK]
Press [OK] to select the Channels you want to delete
Press [EXIT] and Go to [YES] and Press [OK]
Press [EXIT] until screen is clear
You can delete Channels from your decoder by:
Press [MENU] on your RCU
Go to [CHANNELS] and Press [OK]
Enter Pin code [0000]
Go to [DELETE CHANNELS] and Press [OK]
Press [OK] to select the Channels you want to delete
Press [EXIT] and Go to [YES] and Press [OK]
Press [EXIT] until screen is clear
factory reset on strong decoder
If difficulty is experienced in the functioning of your Decoder, it
may be advisable to do a Factory Reset. You can do this by:
Press [MENU] on your RCU
Go to [SYSTEM SETTING] and Press [OK]
Go to [DATABASE RESET] and Press [OK]
Enter Pin Code [0000]
Go to [FACTORY SET] and Press [OK]
Go to [YES] and Press [OK]
NOTE: Use this option only if you have to start the complete
programming of your decoder from scratch. All previously
adjusted settings and programmed channels will be cleared.
Doing too frequent Factory Reset may result to damage of your
decoder
may be advisable to do a Factory Reset. You can do this by:
Press [MENU] on your RCU
Go to [SYSTEM SETTING] and Press [OK]
Go to [DATABASE RESET] and Press [OK]
Enter Pin Code [0000]
Go to [FACTORY SET] and Press [OK]
Go to [YES] and Press [OK]
NOTE: Use this option only if you have to start the complete
programming of your decoder from scratch. All previously
adjusted settings and programmed channels will be cleared.
Doing too frequent Factory Reset may result to damage of your
decoder
strong decoder blind scan
Blind scan is useful when you have a satellite signal but do not
know the frequencies to scan. The Decoder in this mode scans all
the available transponder frequencies in the satellite and the
available channels.
Press [MENU] on your Remote Control Unit (RCU)
Press [OK] on [INSTALLATION].
Enter Pin Code [0000]
Go to [BLIND SCAN] and Press [OK]
Select the Satellite you want to Scan and Press [OK]
Use Arrow buttons to set [Polarization] and [Scan Mode] options
Preferably [POL: ALL] and [MODE: DETAIL/ALL]
Press [OK] to begin Scan of Channels and wait for several minutes
until scan is complete.
know the frequencies to scan. The Decoder in this mode scans all
the available transponder frequencies in the satellite and the
available channels.
Press [MENU] on your Remote Control Unit (RCU)
Press [OK] on [INSTALLATION].
Enter Pin Code [0000]
Go to [BLIND SCAN] and Press [OK]
Select the Satellite you want to Scan and Press [OK]
Use Arrow buttons to set [Polarization] and [Scan Mode] options
Preferably [POL: ALL] and [MODE: DETAIL/ALL]
Press [OK] to begin Scan of Channels and wait for several minutes
until scan is complete.
strong decoder manual scanning
Manual Scan
Press [MENU] on your Remote Control Unit (RCU)
Press [OK] on [INSTALLATION].
Enter Pin Code [0000]
Go to [MANUAL SCAN] and Press [OK]
Select Satellite. E.g. [EUTELSAT W4 for HITV or DSTV]
Go to [FREQUENCY] and Press the Green
Button (Add TP)
Enter [Frequency]
Enter [Symbol Rate]
Enter [Polarization] you may need to press the Red button to
choose the polarization
[Network Search] Should be turned on if you are Searching for
Stations by a Particular Service Provider, the decoder
automatically scans the other frequencies on the Network
Information Table (NIT).
Press [OK] and wait to scan and save
Press [Exit] until screen is clear
Press [MENU] on your Remote Control Unit (RCU)
Press [OK] on [INSTALLATION].
Enter Pin Code [0000]
Go to [MANUAL SCAN] and Press [OK]
Select Satellite. E.g. [EUTELSAT W4 for HITV or DSTV]
Go to [FREQUENCY] and Press the Green
Button (Add TP)
Enter [Frequency]
Enter [Symbol Rate]
Enter [Polarization] you may need to press the Red button to
choose the polarization
[Network Search] Should be turned on if you are Searching for
Stations by a Particular Service Provider, the decoder
automatically scans the other frequencies on the Network
Information Table (NIT).
Press [OK] and wait to scan and save
Press [Exit] until screen is clear
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